THANK YOU - THANK YOU for this program!!!  Customer service has never been this efficient.  It has already made it a lot easier for me research data and items for customers instead of running around the office just to figure it out.

Cindy, Customer Service, Classic Photography, Ellicott City, MD

It has been a year since I started using Photo One and it has become just as important as my photography.  It's so easy to learn and use, everything that I could possibly want is right here at my fingertips. And the reports, I don't know how my studio would function without them."   

Tom Fedora, Impressions Dinstinctive Photography, Wallingford , CT

I would not have a studio and use any other program.

Kimberly Phillips, Kimberly Fine Portraiture, MD

I learned the hard way about organizing my studio. When I started out, I wish I had known about Photo One. It has literally turned my system around for the better. I used to pull notebooks off the shelves, trying to track orders, track customers, track appointments. I'd pay twice what it costs to own a program like Photo One.

Richard Allen, former IBM employee and now photographer 

The Internet automatic backup just saved me!

I was out of the studio when my wife called to tell me the computer has a " BLUE SCREEN"... I told her it would be OK just reboot... When I got back to the studio I found out it was more serious than I thought... The system will not restart!  Panic! What do we do now all of our schedules and customer information is on that system (the server for our 5 computer network).  I didn't panic I just called Tech Support and got another one of my systems ready to "host" the program.

A few minutes after my call to Support I got a call back and they had me back up a running in no time at all.  Whew!!!!

My advice to you... If you depend on PhotoOne to run your studio like we do... RUN don't WALK to the phone and get set up for the automatic Internet backup service... it's easy to do and you never know when that "BLUE SCREEN OF DEATH" is going to hit your system...  I'm a firm believer in backups and you can't beat an automatic system to get it done with no worry and no pain!"

Allyn Riznikove, Focus Point, Port Clinton, Ohio

I have the network version. So I can access P1 from anywhere in the studio. Which helps a bunch with a 5000 square ft studio. Before it was hard to book a session or anything else, without putting the client on hold to get to the computer with all the info on it. You also can track where you are making your money at, and what you are selling the most of. I couldn't business without it.

Brandon Draper, Sidney Photography, Sidney, NE

Thanks to Photo One and the Granite Bear staff for being so helpful and creating such a great product. You helped us get started and solved every problem. The support exceeded our expectations. We are all using it so well that we have forgotten how inconvenient it was to go down to the office to schedule an appointment. The simple pleasure of not having to leave our workstations to answer simple customer questions or write a reorder. We have a complex schedule and chose Photo one of the calendar features. We have four Photographers and often schedule in three separate locations and the studio at the same time. We can manage our sales staff and viewing room resources as well. We really made the right decision with Photo One.

Tim McCormick, Billings Photography

I had the discussions with my wife before purchasing this software - is it worth it? I have to say...I know one software isn't great for everyone but MAN is it worth it for us. We can EASILY track spending on clients, send out gift certificates to those who spend 100-300$ averages for the year, etc. We are sending out our newsletter so label reports are easy,... It has made us money time after time. Just my thoughts.

An update from George after Hurricane Katrina:  
We do a bunch of kids, I didn't realize how many until this storm (Katrina) happened. I did a bulk email from Photo One after we were let back in town and about a week after.....the phone has not stopped ringing. I'm booked solid for three weeks. I have to tell ya, we had a guild meeting a few weeks ago at Romaguera's studio. My phone was ringing when many were not. I later found out they did not have your software or anything like it. They could not send bulk emails.  Many clients simply had no idea whether or not their photographer was open or even still in business. I firmly believe my bulk email was a blessing. Business was hurt for a while but we are back stronger than ever.

George "GK" Kuchler, GK Photography, New Orleans , LA

I wanted to drop you an email and let you know of a successful promotion I did with the help of Photo One recently.

I had a slow week at the end of the financial year so I decided I'd try out the marketing and email section of Photo One. I did a number of searches of the clients that had completed orders. So they still had images here that they could print but needed a little incentive. I searched through my old wedding clients and through various categories of the portrait clients. I wanted to make sure I wasn't offering a discounted print to someone who had not yet had a session or purchased prints. Being able to refine the search parameters was fantastic. And I love the one button that eliminates any clients with a current appointment. Finally I had a list of prospects (90% of who had email addresses) 

Through the email editor I put together a promo with some great specials, but they had to be paid for by Friday. The concept only dawned on me on the way into work on Monday morning. So I had no time to muck around. 

Long story short I had $4500 of print orders from that promotion by end of business Friday...Cost of promotion: nothing, nada, the big Zilch. It made me realize the power of a database of clients and the means to act quickly through Photo One. 

I'm now putting together a whole lot of promotions into the email editor to be used over the next 12 months. I can then just call them up and send them out regularly. Like all things, it took a little time to set it up first time... and the technical support from you guys is fantastic and unwavering (no matter how ridiculous my questions are). 

So my first foray into the automation of Photo One was very successful. I'd love to hear what others are doing with it. I find it quite inspirational to hear how others are using all its various capabilities.

From the team at Brett Odgers Photography ,  New South Wales , Australia 

“You guys set the professional standard!" This is a GREAT change.  And typical of Photo One's responsiveness to customer needs.

I'll admit, I was pretty irritated at the situation, because either I hadn't caught the fact that there was only one backup, or perhaps it just wasn't clear in the information about the program. But, as always, I sing the praises of Photo One's support staff, and commitment to making sure customers are taken care of.  You guys really came through, and took what could have been a disastrous situation and turned it into a "whew".  And with this change, it's even better.
We learned some things too.  

Number one: Always have backup for your backup.  Never rely on just one single method for keeping mission critical data safe.
Number two: Disk drives WILL fail - WILL.  And most likely, just when you're sittin' fat, dumb and happy, thinking all is well.  Nothing should be left to the micromechanics and microelectronics of a disk drive.  This means Photo One data, customer images, old emails that you need for tracking purposes, documents you use every day, and never think to back up.  Even the music you use in slide shows should be backed up on a relatively regular basis. 
Number three:  Always have a buckup for your backup  (see, I backed up statement number one).

Photo One support is so boringly predictable.  Rarely an exciting moment, because your staff is always right on top of things, and little things are just never allowed to become big things.  And when the occasional big thing happened (as with me), it was quickly turned back into a little thing. 

Years ago, at a professional golf tournament in Portland,  I watched Greg Norman put a 300 yard drive deep into the woods along side the fairway.  I thought to myself "Gee, he's no better than I am" I regularly put the ball in that kind of location. Then, I watched him take it out of the woods, and right onto the green.  In one shot.  I'm more likely to take it from tree to tree to tree.  And I understood the difference between him and me.

Everyone gets into tough situations.  The difference between a professional and an amateur is how you recover. 
That's true in golf; it's true in the studio business, and it's true in the software business. 
You guys set the professional standard!

Fred Molesworth, Encore! Photography, Salem, OR

Let me put it to you this way; It is more significant than the new Canon 1d Mark II. It is more significant than anything in out studio, period.

Data entry in Photo One (p1) is not complicated; the menu's walk you thru it and you can enter as much as you want or as little as you desire but the more data we track the better the big picture is on where we are and where we are going. Make no mistake Photo One is not cheap, but quality never is. It is an INVESTMENT into the growth of your studio.

If you plan on being in business and seeing and measuring the growth of your business, then contact the Photo One people. Tell them I sent you and ask them if you can try it out for 30 days (fact is I know you can download a trial version, But I want you to call them and speak with one of their warm bodies).

When you talk to them you will find a refreshing attitude they will want to know where you are in your business and how you manage it today. When you decide to sign on things are also still of genuine concern. They are not going to hand you the software and then let you go it on your own. They will actually set-up a lot of your pricing structure etc before they hand you the software. So a lot of your plain ol "I gotta enter all my pricing data" is done for you. Each year you will be encouraged (and you should) to purchase a support subscription. You will get updates on the software frequently, with not only bug fixes but new features.

Let me ask you this.............

What is it worth to be able to track: where the advertising dollars are working best for you?; How much you sold this month as compared to the same time period last month?; (after using it for a year it will give you this comparative done for this year as compared to same period of time last year) an Instant growth analyze tool; email your clients a week before, two days before and the night before an appointment to remind them of their appointment?; type in a customer name and see where their product is in the work flow?

Photo One Software is "The tool you need"  

Steve Lott, Lott's Photography, LA 

Photo One has, and continues to make our studio operate smooth and effortlessly with simplified software designed exclusively for the photography industry---no foolin' around!

I first started with Photo One about 6 or 7 years ago. For my small studio, they're easy to use format was perfect for scheduling and invoicing. Today, fortunate for me, my business has grown tremendously! Photo One is still there for the everyday tasks, but offers a "gazillion" other tools to keep us on top. Whether it's quick info I need for marketing, or placing digital images on my invoices with some of their new digital studio tasks, GB continues to grow with the industry.

Most importantly, "the human touch". Photo One's tech support has always been super helpful and super friendly! For me, this is always key in a business (or any) relationship.Thanks Again P1 staff !

Jay Yozviak Photography by Jay, Inc.,Swoyersville, PA