I was reading an article this morning about Google’s Nexus One phone. I guess I missed this part in all of the Nexus One fanfare, Google is selling the phones ” . . . without retail stores or customer-service reps to hold shoppers’ hands through the experience.” Really?
It got me thinking — I would like to experience the trapeze at some point during my lifetime, but am I as intrigued and willing to try this new thrill without a net or someone with some experience holding my hand through the process? NO. In fact — [heck] NO!
Google has decided to use a support forum to handle any issues users may have with the Nexus One. “Google promises an e-mail response within 48 hours. Based on the volume on Google’s message forums . . ., Google has a lot of e-mail to reply to.”
At PhotoOne we take technical support seriously. It starts with the set up of PhotoOne with a technician working with you to transfer your current studio data; and continues, by phone, through the first six to twelve months depending on the software purchased. After that, PhotoOne offers a Technical Support Membership insuring you a “net” as you build and grow your photography business. Our Technical Support Team is lead by Julie and she has 10 years of experience with PhotoOne Software and another four years working in Technical Support. This commitment to Technical Support is to provide our clients a “human” voice when they need assistance with PhotoOne or their environment supporting the studio management software.
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