In this busy holiday season you or your staff may run into a situation that requires your studio to refund a customer payment. PhotoOne has set up its studio management software so that a photographer can quickly and easily refund a payment and include it in the financial reporting.
To issue a refund in PhotoOne follow these several easy steps:
Go ahead click on the Orders and then Edit the Order that contained the original payment.
Click on the Payments tab
Add a Payment
Enter the Payment Method (ex., cash, credit card, check, adjustment, etc.)
Enter the Payment Type (ex., refund, credit, other, etc.)
Enter Password, if required and Received Date
Enter the Amount with a minus sign (ex., -100, -1,250, etc.)
If it is a credit card refund you will enter the card information and then authorize transaction.
Go ahead and save the payment. If you are refunding an amount due to a return you will need to adjust the order. Either adjust the quantities of the line item or add a miscellaneous line item with a description of the return.
If you have any additional questions or need some assistance please call us at 888.428.2824.
{ 0 comments… add one now }